This post will explain Free help desk software. Client assistance associates do not know how heavy their work is going to be up until they start the day. This puts pressure on the representative to not only be flexible when faced with surprises but also to be organized enough to handle an unforeseeable workday.
The Best 17 Free Help Desk Software & Ticketing Systems in 2023
In this article, you can know about Free help desk software here are the details below;
This is where help desk software & ticketing systems play a major function in the success of customer service teams.
What is help desk?
A help desk disperses incoming service demands among team members and permits them to handle follow-up on long-lasting cases.
Here are some common help desk functions:
Help Desk Software Features
– Knowledge base
– Ticket management
– Ticket automation (e.g. main dashboard for all representatives on your group to work from).
– Ticket escalation.
– Ticket distribution (among associates).
– Multiple contact alternatives (i.e. the different ways a customer can send a ticket, such as a form or chat).
– Customer assistance analytics.
In addition, help desks can increase your customer care team’s support bandwidth while improving the overall client experience, but these systems can be pricey.
When you’re working within a tight budget plan and you need quality help desk software, there are a number of free options readily available.
Naturally, there’s a compromise. Free help desk software may impose user & functionality limits, however they’ll absolutely get the job done in a pinch. When you’re prepared to upgrade, you can always purchase a paid version or switch to a more robust system with a fee.
Let’s own a peek at some of the top help desk software and ticketing systems your team can begin using totally free.
1. Agiloft.
Why We Like This Software.
Agiloft offers a website that consumers can utilize to send demands at any time. If personnel are not public, the service will log the demand and send out a self-service service as an immediate response prior to a representative acts on the case.
Agiloft offers long-term management solutions for cases that may be more intricate, too. The software will release proactive notifies if a case has been open for too long and needs to be escalated.
This is particularly valuable for SaaS client service groups that deal with high volumes of technical assistance calls which often lead to follow-up. Also check Free email accounts
2. Jira Service Desk.
Why We Like This Software.
Whether you’re managing incidents and proactively announcing changes in your interface or offerings, or looking for the source of a bug, Jira has service desk includes to make the process simple.
Jira comes with integrated automation, queuing, knowledge base, and asset management functions. It matches your operational workflow and uses a number of integrations to match your other service software.
3. Zoho Desk.
Why We Like This Software.
Zoho Desk is a many channel help desk that consists of a sophisticated ticket management system. It deals with inbound service cases by means of phone, web, email, chat, and social networks. This protection across numerous channels makes it simpler for brand names to supply an omnichannel experience.
Zoho Desk provides is a widget tool that you can embed on your website. When packed in an internet browser, the widget becomes an assistance kind that consumers can complete to demand assistance. They can explain their issue in detail along with demand a preferred channel through which to interact.
This makes it basic for clients to access your assistance group. It also enables representatives to quickly examine and discover services for incoming demands. This considerably improves first-call resolution rates along with customer satisfaction.
4. Spiceworks.
Why We Like This Software.
Spiceworks is a ticketing system that helps organizations handle both internal and customer-facing tasks. It uses a one-time download of their help desk software that users can sign into from either a desktop and mobile device. This makes it easier for consumer service teams to manage demands that may can be found in throughout off-hours.
Spiceworks likewise uses is an inventory management integration that can help your team oversee product orders that remain in development. Also check Project Management Systems
It operates an IP scanner to locate rankings and then informs the representative of the order’s progress. Reps can then proactively relay that info to the consumer so they’re aware of any delays that will occur with their delivery.
5. C-Desk.
Why We Like This Software.
C-Desk is a comprehensive help desk platform that provides a wide range of free client service tools. It consists of everything from ticket management to client feedback collection. This platform is perfect for smaller companies that might be adopting their first help desk software.
C-desk likewise offers tools that can help promote consumer success. For instance, the gallery tool permits you to submit and publish videos and photos to different albums on your website. Use this feature to produce client reviews that will provide more reliability to your client service team.
6. SysAid.
Why We Like This Software.
SysAid differs from other help desk companies due to the fact that it utilizes a modular platform. This means users can begin with one tool or function, and after that add on more as needed.
Instead of puzzling associates by showing products that they’ll never ever use, SysAid simplifies the user interface by enabling users to choose the precise tools they want entrance to.
SysAid’s help desk module provides users a platform to handle tickets from both desktop and mobile phones. Its functions include ticket automation and self-service channels like a knowledge base. It also has event reporting tools that can track problems or changes that are affecting your whole team.
7. osTicket.
Why We Like This Software.
osTicket is a best ticketing system that can be employed to broadcast and handle incoming cases. Its most noteworthy function is ticket filters which allows you to automate the production and routing of tickets. You can even instantly designate tasks to the ticket based upon the guideline requirements that you figure out.
Another interesting function is its “representative accident avoidance” system that avoids reps from working on the exact same ticket at the same time. The software closes the ticket so that other employee will not overwhelm the consumer with actions.
8. ngDesk.
Why We Like This Software.
No two representatives have the precise very same workflow. Desk acknowledges that and customizes the help desk toward private representative preferences. Associates can tailor their ticket inbox and focus on details that’s most appropriate to them.
Client assistance managers can use ngDesk analytics tools to measure their group’s general performance. They can likewise review metrics like representative productivity and client complete satisfaction utilizing the data-driven insights that are pre-installed on the platform.
These functions bring management and frontline representatives closer together since they’re sweating off of the same software. Also check Best platform for content creators
9. Hesk.
Why We Like This Software.
Hesk is a light weight help desk software that’s fantastic for little customer support groups. It’s simple & easy to use, constructing it easy to learn for novices.
Hesk offers a reliable, cloud based ticketing system that takes minutes to download & establish. You can develop customized ticket fields and modify the display screen to align with your team’s workflow. It even provides a ticket submission kind where customers can open web-based tickets that are managed within the app.
10. ManageEngine ServiceDesk Plus.
Why We Like This Software.
ManageEngine ServiceDesk Plus comes with a range of support functions ranging from a knowledge base to self-service portals to SLAs to user studies.
In complement to those foundational services, the software offers automation to simplify assistance operations. Your representatives can set their availability and tickets are dispatched immediately.
11. HelpDeskZ.
Why We Like This Software.
HelpDeskZ is a PHP-based service for your web-based ticketing system. With functions such as bulk actions, group routing, and email piping, you’ll have the ability to increase performance within your support group.
The software also includes templated reactions and a knowledge base to help reps deal with the most typical queries.
12. Web Help Desk by SolarWinds.
Why We Like This Software.
If you want to handle end-to-end service demand lifecycles from a single website, Web Help Desk is an ideal option.
Web Help Desk has an integrated knowledge base along with SLA and ticket management functions. You can track tickets & rep performance all with the goal of resolving tickets quicker using data-driven insights.
13. HelpSpot.
Why We Like This Software.
If you have a lot of consumers needing assistance, HelpSpot offers endless clients and tickets. You established the software on your own server and cloud, which implies you can climb it up as needed.
It can even work offline on an internal network if you select to go that route. It’s quickly customizable and offers crash detection, ticket management, and incorporated understanding management.
14. Capacity.
Why We Like This Software.
Capacity reasons from most help desk ticketing software systems because its priority is fixing consumer issues with automation rather than tickets.
In case an inquiry can’t be fixed automatically, Capacity can designate tickets to individuals or groups within your business. Smart filters organize tickets and gather client information to help your group enhance customer satisfaction.
15. Freshservice.
Why We Like This Software.
Freshservice consists of features for task management, event management, asset management, and more. It offers 24/7 consultation design assistance that does not feel transactional. Its instinctive UI permits your group to solve the concerns that require human touch while filtering other items that can be resolved with automation.
16. Manager Solutions Suite.
Why We Like This Software.
Boss Solutions Suite provides cloud and on-premise help desk and ticketing solutions for client service teams.
For the most common questions, Boss Solutions Suite has an integrated knowledge base that functions as a self-service assistance center. This choice likewise features a mobile app that can be utilized to handle tickets on the go.
When it’s time to make decisions utilizing consumer data, the analytics dashboard creates comprehensive reports that demonstrate how well your group is discovering services for consumers.
17. ProProfs Help Desk.
Why We Like This Software.
ProProfs Help Desk is an easy to use customer support group under the “permanently free” strategy. Whether your agents receive demands through e-mail or get complaints via live chat, this tool ensures your team is ready to deal with obstacles through several channels. You can utilize powerful automation abilities in the form of automated ticket routing, chatbots, a self-service knowledge base, canned actions, and more.
Another terrific feature of ProProfs Help Desk is that it offers client assistance supervisors great visibility into representative efficiency and other metrics such as very first response time, ticket resolution time, and more. Companies and brand names aiming to improve the client experience can share CSAT and NPS surveys, and permit clients to rate their support interactions quickly.
Discover the Right Help Desk Software for Your Squad.
As your business continues to grow and handle brand-new customers, your customer support group will likewise be working to stay up to date with increased need for customer assistance requests. Help desk software will offer reps the ability to efficiently and effectively arrange those demands, manage ticket volume, and supply assistance.
