Best snap survey software alternatives will be described in this article. The goal of the customer experience management platform Snap is to inspire and provide insights to your team. You’ve found the perfect site if you’re seeking for a survey tool that offers real-time information in addition to submitting and receiving comments. For expanding businesses looking to gauge product performance, client loyalty, market research, and more, it is ideal.
Use Snap surveys to get real-time feedback on what you can do better by asking customers how happy they are with your goods and services. By allowing your clients to select their own topics, it also enables you to organise focus groups. You can go into certain comments and find unexpected trends or patterns with Snap’s view reports. You can create an automated marketing campaign based on a series of questions using its automation capability.
This enables you to quickly follow up with feedback on a whole unit of customers or send surveys to clients who have recently placed a purchase. Additionally, it offers A/B testing, which is another helpful function that enables you to compare various designs and gather insightful information. It is made to make it simple for staff members to complete employee and customer surveys at any time, from any location. Your business may have all of its forms, surveys, and reports in one location thanks to this software.
Top 15 Best Snap Survey Software Alternatives in 2022
Top 15 Best Snap Survey Software Alternatives in 2022 are explained here.
1. InMoment XI Platform
The InMoment XI Platform is a top-tier corporate engagement platform that offers comprehensive solutions for the customer and employee experience. By tying together every point of contact within an organisation and the outside world, it empowers the connected customer by giving decision-makers access to real-time consumer intelligence to enhance customer experiences.
It includes preemptive insights with intelligence for pro-active marketing, sales, and customer service. In addition, there are Smart Apps for automating common corporate activities like onboarding, contact centres, field services, help desks, and CRM. It provides you with Big Data analytics in real-time for each customer collaboration. Overall, InMoment XI offers a comprehensive, all-encompassing experience that promotes your business and fosters loyalty through client surveys, managed experiences, reacting to grievances, and taking preferences into account.
2. Confirmit Horizons
The latest generation of CEM, Confirmit Horizons, is the first-ever integrated actionable profiling solution that dynamically compiles consumer needs and expectations. A comprehensive workflow platform that manages both qualitative and quantitative feedback is part of a complete CXM platform. Additionally, it offers a range of AI-powered text analytics products that assist you in drawing conclusions from your data. With all of this, you may save money while gaining more cost-effective deeper insights. This is another snap survey software.
It offers businesses complete Customer Experience Management solutions (CEM). By collecting data from several touchpoints across various communication channels, such as IVR and chat, online surveys, social media, email, and more, CEM offers a 360-degree perspective of its clients. The systems are designed around a workflow engine that automates data collection, routing, system configuration, and management, in addition to analytical reporting and dashboarding for thorough insight. Additionally, it enables connections to the majority of popular business software programmes, including Salesforce, Zendesk, Webex, Jive, and others.
3. Smg360
A customer experience management tool called Smg360 enhances client satisfaction. The programme gathers and examines client feedback to show the real experience a business provides. It offers a complete picture of the customer without the prejudice of the salesperson or customer support representative. Never before has the customer experience been viewed objectively. To better manage customer relationships, forecast product demand, and foster consumer trust, CEMS gives organisations a complete 360-degree perspective of their customers.
The single most crucial aspect determining a company’s long-term commercial success is how well it can give an amazing experience, encourage repeat business, and cultivate long-lasting relationships with its customers. It includes role-based reporting that is adjusted to your organization’s needs. With artificial text analytics, you may take advantage of new trends, spot themes, and extrapolate opinions from qualitative information collected through a variety of channels. Business intelligence, benchmarking, support for mobile reporting applications, predictive insights, data connectors, operational risk warnings, and much more are additional services that this platform offers.
4. Nfield
Enterprise customer experience management (CEM) software called Nfield offers Marketing, Sales, and Service teams a unified approach to delivering a standardised, customised experience throughout all channels. Some of the numerous well-known trademarks in the world use it to raise the quality of their customer service. Brands can enhance and automate the human interaction with their products using this customer experience management platform.
This is another snap survey software. The software enables professionals to run surveys using established templates that include several question kinds, sliders, ratings, and more. The capacity to distribute surveys via email, the web, or social media is available to administrators. There is a notification system for each survey completion. The software also includes a setup module that enables users to design and carry out new tasks. The manager may monitor performance and see how many surveys are finished or unfinished within the programme. In conclusion, Nfield gives businesses the ability to control the complete client experience across all platforms and channels.
5. IdSurvey
A web-based application called IdSurvey aids companies in managing the customer experience. A number of features are available on the platform, such as surveys, mobile apps, and post-support feedback buttons. Every function is cloud-based and accessible through any web browser or mobile device. Real-time customer experience management will be simpler, and more insights and targeted, tailored contacts with customers will be possible. Its main goal is to give each client an outstanding customer experience.
They may manage their customers’ experiences more skillfully and optimise their clients’ survey operations thanks to the programme. Through its robust decision-making capabilities, IdSurvey’s CX platform has already assisted hundreds of organisations in enhancing their customer experiences. The software gives you access to an offline survey tool that is essential for performing an offline personal interview. By selecting the plan that works for your company from the available options, you can advance your business using this programme.
6. KAEM-Customer Loyalty
For a variety of brands, from customer service to the fashion industry, there is KAEM-Customer Loyalty, a customer experience management system. It offers resources aimed at boosting sales and client loyalty. Each customer’s experience might be different thanks to its secret customer data, forging a closer bond. The following features are available: dealer inventory, price comparison, carmaker and vehicle search, and finance choices. This is another snap survey software.
The software enables businesses to comprehend their clients, keep them for life, and encourage repeat business. KAEM helps businesses better understand their customers by analysing historical purchase data and forecasting what is likely to occur in the future. This platform has several capabilities, including CRM, customer activity tracking, affiliate management, customer management, referral management, activity management, discount management, event calendar, and more.
7. SEMEON ANALYTICS
The top supplier of customer experience management software, Semeon Analytics, enables businesses to produce remarkable customer experiences. The company’s ground-breaking platform enables businesses to automate and orchestrate the delivery of individualised and seamless experiences across all channels and devices thanks to three critical pillars: data, experience management, and artificial intelligence. Delivering high-value interactions for a better business, Semeon facilitates higher revenue, decreased costs, and a deeper understanding of the client.
To speed up the study of customer input, it is providing AI-powered insights to its clients. By collecting and analysing all customer journeys, staff input, and market feedback, the platform gives firms a way to adopt data-driven and customer-based initiatives. You can be a professional analyst with additional flexibility thanks to the multi-layered customer filters offered by this best-in-class analytics software. These software’s lavish features include turnkey projects, thorough market research, bespoke classification, training support, and much more.
8. Incentiwised
With its AI-based loyalty marketing platform, Incentiwised offers brands and companies the greatest possible insights into how customers and employees interact. You’ll be able to connect with them with worthwhile offers and create a conversation that keeps your business at the forefront of their minds thanks to this in-depth information. Additionally, you may monitor each message’s effectiveness so that you can determine which messaging is most effective and which is not. It offers you a variety of tools, such as CSAT surveys, Net Promoter Score calculators, Chatbot analytics, and more, to aid in understanding the customer journey throughout your customer care and sales teams.
This is another snap survey software. It includes a loyalty suite that is customised to your particular business requirements. A point of sale system, a data-driven marketing module, a customer engagement feature, multichannel data collecting, a loyalty programme, a manager for managing consumer advocacy, gamification, and many other features are among its many rich features. The company keeps improving the product in response to customer input, and its upselling strategy is centred on the customer lifecycle from acquisition to retention.
9. Feedier
The feedback management platform Feedier is ready to offer comprehensive customer experience management. Through a variety of channels, lead generation, and customer service workflows, the platform enables you to monitor client feedback in real-time. Through real-time dashboards and rapid responses to customer comments across all of your social media platforms, you can use it to better understand the requirements and expectations of your customers.
Its robust workflows allow you to automate difficult operations like publishing mass answers, scheduling posts over days or weeks, and monitoring comments pertaining to NPS. Because it uses open APIs and quickly interacts with your social media monitoring tool, Feedier is simple to set up. The software offers best-in-class and thorough insights that improve your capacity for making decisions and provide you an edge over others. With the help of this device, you can hear what your clients are saying about you and answer right away on all of your social media platforms.
10. uReview Me
A reputation management tool called uReview Me enables businesses and organisations to get consumer feedback, monitor customer happiness, and post positive reviews on multiple web channels to further enhance their reputation and advertise their goods and services. It is a clear and user-friendly application that is used by millions of people worldwide and is accessible for usage on a variety of systems, including Microsoft Windows, Mac OS, and Linux, among others.
To portray a positive brand and track the internet reputation of your company by gathering evaluations from more than hundreds of websites, you may use this application to ask customers for feedback and post all the positive reviews. Positive user feedback increases your online sales and aids in the expansion of your business.
11. Unblu
With the help of Unblu, another customer experience management tool, financial institutions can improve the online services they provide to customers. With the aid of this potent software, insurance and banking organisations may boost revenue, increase team productivity, lower costs, and still improve digital customer connection. This is another snap survey software.
Additionally, the solution enables customer service representatives and website visitors to interact, browse, and collaborate simultaneously on the same page or mobile application. These operations are made possible by a variety of tools that enable the support staff of the financial company to communicate with both existing and potential clients.
12. Appcues
A streamlined, tailored user onboarding procedure can be implemented by enterprises using the customer experience management (CRM) software provider Appcues. The user can design product tours, walkthroughs, and in-app messages even without IT expertise to greet their new customers.
A point-and-click editor makes it easy to set up this cloud-based programme, which is straightforward and simple to grasp. Any size organisation can benefit from using Appcues, but startups and small enterprises are most likely to value its simple, affordable, and scalable features.
13. Contactually
A CRM (customer relationship management) product or programme called Contactually transforms corporate relationships into outcomes. Using a user-friendly and well-designed interface, the platform enables businesses to monitor and control communication activity.
This is another snap survey software. The tool is most suited for small and medium-sized businesses that want to stay in touch with their primary suppliers and contractors, as well as freelancers who want to communicate with all of their clients through one reliable platform. Contactually allows users to merge accounts, create categories for contacts, and import contacts from other sources.
14. SwipedOn
SwipedOn is a platform for managing and engaging customers that was created specifically for businesses of all sizes. The platform has a professional appearance, utilises digital input and output, tracks time efficiently, and enhances staff collaboration. It enables users to provide a favourable first impression on visitors and clients.
SwipedOn enables front desk staff to pre-register a visitor’s details. Additionally, a non-disclosure or welcome agreement can be immediately signed by the visitor. It features customization options that enable users to add images, logos, and colours, just like other platforms of a similar nature.
15. SaleMove
With the help of SaleMove, businesses and organisations can provide a comprehensive, high-touch, and personalised online consumer experience. It offers a distinctive user experience and, even through online channels, gives the best sales prospects individualised human engagement. This is another snap survey software.
SaleMove is a straightforward but effective platform with an extensive toolkit that enables companies to locate, recognise, connect with, and engage their customers online. With the use of this software, businesses can create and offer a huge number of higher-touch interactions with their clients, better client assistance, and greater client success.
